Refund policy

Return and Refund Policy
Thank you for shopping with us! Because our clothing is custom-printed and manufactured on demand through our international fulfillment partners (Tapstitch and Apliiq), we have a specific return policy. Please read the details below before making a purchase.
1. Overview of Our Policy
  • Custom Made: Every item is printed or manufactured specifically for you.
  • No Change-of-Mind Returns: We do not offer refunds or exchanges if you change your mind.
  • No Size Exchanges: We cannot exchange items for a different size once printed.
  • 30-Day Window: You must report any product defects within 30 days of delivery.
2. Damaged, Defective, or Wrong Items
We replace or refund items that arrive damaged, defective, or if you receive the wrong product.
How to report an issue:
  1. Take clear photos of the damaged item and the shipping label.
  2. Email our support team at besteigenoffice@gmail.com with your order number.
  3. Do not mail the item back to South Africa unless explicitly instructed by our team.
3. Sizing and Color Variations
  • Size Charts: Please check the sizing charts on each product page before ordering.
  • Industry Standards: A variance of up to 2.5 cm (1 inch) from the size chart is standard in apparel manufacturing and is not considered a defect.
  • Color Matching: On-screen digital mockups may vary slightly from physical prints due to screen settings and printing techniques.
4. Shipping and Lost Packages
  • International Transit: Orders ship from international hubs directly to your address.
  • Wrong Address: If you provide an incorrect shipping address, you must pay for shipping costs once the item is returned to the fulfillment hub.
  • Unclaimed Packages: Packages turned away at customs or left unclaimed at local post offices are not eligible for a refund.
  • Customs and Duties: International buyers are responsible for any local import duties or customs clearance fees.
5. High-Risk Country Exclusions
  • No Delivery Guarantees: We ship worldwide, but we cannot guarantee delivery to high-risk regions experiencing severe customs delays, postal disruptions, or high tracking loss rates.
  • Excluded Zones: Orders shipped to parts of Central/South America, Africa, the Middle East, and specific conflict zones are shipped entirely at the buyer's risk.
  • No Refunds for Loss: We do not offer refunds or replacements for packages lost or held by customs in these high-risk territories.
6. Refunds Processing
  • Approval: Once we verify the defect via photo evidence, we will notify you of approval.
  • Method: Approved refunds are issued to your original payment method.
  • Timeline: It typically takes 5 to 10 business days for the funds to reflect in your account, depending on your bank.